All Reviews,One Platform.
Heravox collects customer feedback across digital channels, classifies it with AI, and shows you what matters.
Three steps to customer intelligence.
Heravox handles customer intelligence in three clear steps: collect, make sense of, and turn into action. Teams get straight to actionable insights without wrestling with complex reports. Explore all features
From noise to insight, from insight to action.
Collect all customer reviews across digital channels, classify them automatically with personalized AI, and make strategic decisions backed by data.
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Areas for Improvement
Sorted by negative review count
Products for Improvement
Sorted by negative review count
Competitor Comparison
Sorted by sentiment score
Talk to your data, get answers instantly.
Ask questions in natural language and let your AI-powered assistant analyze your data and deliver meaningful insights.
Designed to turn customer reviews into action.
Connect and go.
No setup. No code. No IT support needed. Sign in and start listening to your customers’ voice across all digital channels from a single screen.
Ditch the spreadsheets.
Sentiment, intent, urgency, product — every review is tagged by AI. Custom categories for your company? Those too.
"I’ve been waiting 3 weeks for my claim process. The appraiser hasn’t come, no information was provided. The call center says something different every time. I’m going to cancel my comprehensive policy."
Not just you — everyone.
Not just your own reviews — your competitors are analyzed the same way. Track market perception and competitive dynamics from one screen.
Act before it escalates.
AI detects risk-bearing reviews instantly. Customer churn, reputation crisis, or legal proceedings — don’t let them grow before you’re aware.
Heravox·Critical Alert09:003 critical reviews were detected today.
"My claim file hasn’t been processed for a month since my car accident, I’ve called countless times…"
"I can’t renew my policy through the mobile app, it keeps giving errors…"
Connect and go.
No setup. No code. No IT support needed. Sign in and start listening to your customers’ voice across all digital channels from a single screen.
"I’ve been waiting 3 weeks for my claim process. The appraiser hasn’t come, no information was provided. The call center says something different every time. I’m going to cancel my comprehensive policy."
Ditch the spreadsheets.
Sentiment, intent, urgency, product — every review is tagged by AI. Custom categories for your company? Those too.
Not just you — everyone.
Not just your own reviews — your competitors are analyzed the same way. Track market perception and competitive dynamics from one screen.
Heravox·Critical Alert09:003 critical reviews were detected today.
"My claim file hasn’t been processed for a month since my car accident, I’ve called countless times…"
"I can’t renew my policy through the mobile app, it keeps giving errors…"
Act before it escalates.
AI detects risk-bearing reviews instantly. Customer churn, reputation crisis, or legal proceedings — don’t let them grow before you’re aware.
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In-depth content on customer experience, artificial intelligence, and the insurance industry. View all articles
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